RETURNS AND REFUNDS
HOW DO RETURNS WORK?
On PETLUX you have the possibility to return the purchased products only in the following cases:
You can return any product purchased on within seven days of purchase, in the event that such products have defects or do not conform to the description. To make this return, you will need to contact us on petlux.customer@gmail.com, to agree on the shipment of the product to our company. Once your package is received, a refund or replacement will take place.
In the case, however, of second thoughts on the purchase made or an error on the part of the purchaser, the return will be accepted only if returned at his own expense and once received and verified, the relative refund or replacement will be issued.
For information on how to return, please contact our Customer Service via
Email to:
petlux.customer@gmail.com
