Terms & Conditions

Web sales conditions:

The conditions of sale of PETLUX apply to all online contracts for the purchase of goods from you (customer) from us (the seller - PETLUX), with the exclusion of all other terms and conditions that you may expect to apply in any sales offer or purchase order.

To place an order:

All orders are subject to acceptance and availability. When placing an order, you undertake to ensure that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place the order. After placing an order with Petlux, you will receive an order confirmation email confirming receipt of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it and are processing it.

We reserve the right not to accept your order in the event that the items ordered are out of stock or do not meet our quality control standards and are withdrawn by us - This may mean that in an order of multiple items all parts may not be available or that an order is delivered in parts.

When an order is only partially delivered, or partially canceled, or delivered in parts, the 14-day return window applies to each delivery separately - if an order was for a suit, for example where two pieces combine to form as a whole, we will not make split deliveries.

Disputes:

In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim will be governed by and construed under English law and will be subject to the exclusive jurisdiction of the English courts. If any provision of these Terms and Conditions is held to be invalid or unenforceable by any court or other authority, in whole or in part, the validity of the remainder of these Terms and Conditions and the remainder of the relevant provision will not be affected in that way.

Data Protection and Privacy Policy:

By using this website, you authorize us:

a) Pass your delivery address and telephone number to our courier in case they need to contact you directly if there is a problem with the delivery.

b) Contact you by e-mail or telephone in relation to the fact that you have placed an order or made a request.

Credit and debit card details are checked and verified by a third party. To ensure that your credit, debit or charge card is not used without your consent, we will validate the name, address and other personal information provided by you during the order process against appropriate third party databases. By accepting these terms and conditions you agree to carry out these checks. In performing these checks, the personal information you provide may be disclosed to a registered credit reference agency, which may keep a record of that information. You can rest assured that this is only done to confirm your identity, that a credit check is not performed and that your credit rating will not be affected. All information provided by the user will be treated securely and strictly in accordance with the Data Protection Act 1998.

We may use your information to recover payments or to investigate fraud if your credit or debit card payments have been used fraudulently. Please note that we may be required to disclose information about you if requested by the police.

Prohibitions:

You must not abuse this website. You will not: commit or encourage a criminal offense, transmit or distribute a virus or post any other material that is harmful, technologically harmful, in breach of confidentiality or in any offensive or obscene way, hack into any aspect of it, corrupt data, cause nuisance to other users, violate any other person's proprietary rights, send unsolicited advertising or promotional material, or attempt to affect the performance or functionality of any computer facility or accessible through this website. Violation of this provision would constitute a criminal offense under the Computer Misuse Act 1990.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, virus or other technologically harmful material that could infect your computer equipment, computer programs, data or other proprietary material due to the use of this website or to download any material posted on it or on any website linked to it.

PETLUX privacy and security

PETLUX takes great care to ensure that information obtained about you is treated appropriately and in accordance with the Data Protection Act 1998. We will not sell your personal information to third parties.

We use the information we collect about you to:

a) Process your order quickly and efficiently.

b) To allow the delivery of the goods we must communicate your address to our third party couriers. If we have it, we will also share your phone number details to allow our couriers to contact you directly if you have any questions about delivery.

c) Contact you for upcoming offers by e-mail only.

We will not call you unless the call is about a particular order you have placed. Credit and debit card details are checked and verified by a third party and goods are only shipped after authorization has been obtained.

To ensure that your credit, debit or charge card is not used without your consent, we will validate the name, address and other personal information provided by you during the order process against appropriate third party databases. By accepting these terms and conditions you agree to carry out these checks. In carrying out these checks, the personal information you provide may be disclosed to a registered credit reference agency, which may keep a record of that information. You can rest assured that this is only done to confirm your identity, that a credit check is not performed and that your credit rating will not be affected. All information provided by the user will be treated securely and strictly in accordance with the Data Protection Act 1998.

Security Guarantee:

PETLUX is committed to protecting your security and makes every effort to ensure that our transaction process is secure and that your personal information is secure. All processed information is encrypted and transmitted over a secure connection.

Safety and Security Tip:

If you are using a computer or public terminal, always log out and close your browser when completing an online session.

PETLUX reserves the right to suspend the customer's account at any time if it is deemed that the website and the products and services available through it are being misused.

E-mail:

petlux.customer@gmail.com